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Posts Tagged ‘Wave’

Possibility, Feasibility and Compatibility

December 8, 2009 Leave a comment

Those who have been around me have heard me using these words very often. For a re-engineering exercise and for any implementation, I use these three words to convey very simple, yet very important message to the people involved in the exercise.

Possibility:

The end users and even the process owners might get carried away with the implementation exercise and list down requirements (read wish list) which might be outrageous and impossible to do. As an example, on one of my assignments, the user asked me if he can get an SMS is someone tries to log-in into his system. No doubt this can be done, but it’s an “outrageous” requirement for an organization unless the organization deals with data pertaining to the nuclear missiles and the like.

At the time of gathering requirements during interviews, and later at the time of analyzing the requirements, it’s the responsibility of the Consultant to segregate there “impossible” requirements and remove them for the list.

After checking for “impossibility” one is left with only “possible” requirements.

Feasibility:

Feasibility can only be checked for the “possible” requirements. Thus, this logically forms the second step in the implementation.

The requirements which can be done with the available resources and/ or can be achieved with the resources the project can afford and are within the scope of the project are feasible requirements.

Compatibility:

After one is left with the feasible requirements, it’s again the job of the Consultant to make sure the requirements are in line with the Business Case for the implementation and the strategy execution which the steering committee aims to achieve with the implementation. The consultant always has to ask the question “Is this compatible with the strategy?” If the answer is No, he has to think over it again and talk to the process owner as well for the value addition that this requirement will to the overall success of the project.

Thus, the answers to questions for checking possibility, feasibility and compatibility are very important during the execution of implementing a project.

Google Wave: Another step towards “Seamless Collaboration”

November 14, 2009 Leave a comment

Google Wave is another real-time information sharing platform. But is it “just another” social website. No. I would describe it as a hybrid of mail and chat (and much more).

Though Google has been a late entrant on the Social Media stage, it still has a huge fan following to make an impact. There are many features in G-Wave which separate it from the pack. As I see it, all these features take us a step closer to the “Seamless Social CRM”. Some of the features that are of interest are:

  1. Enhanced Chat: It is a major enhancement on the basic G-Talk. One can have conference chat, a one to one chat or a video chat. The chat has been really enhanced with all the features of formatting, highlighting, different fonts etc.
  2. Attachments: This helps in sending attachments in a chat. The chat can be directly sent as a mail with the attachment to the other members who might be offline at the moment.
  3. Collaborative e-mail: This is nice feature. Even at the time of drafting a mail (or for that matter even the contents of a document), one can add friends/ colleagues who can see the content being typed real-time. This helps in leveraging a collaborative effort in drafting such memos.
  4. The Waves: The Google Waves are similar to the Tweets but have the advantage that they are “real time”. One can share and see what is being shared real time. This all is not one to one, but can be many to one or one to many. Add to it the advantage of using photographs, online information etc.
  5. G-Maps: The best feature I found was the sharing of Google maps. One can access the map of an area while chatting and mark the positions and thus create his/her own map. I see a great potential in this application. The customer can explain their exact location to the sales rep. In case of emergency, the victim can use the G Map to tell the position to the emergency response teams. These are just a few examples. The applications might be infinite.
  6. G-Search: Another great feature is the G-Search on the tool. Even at the time of chatting or making an online memo/document, one can use the Google search option to find resources online and quote them.
  7. Embedding: There are a lot of options for embedding from documents to pictures to videos. These objects can be embedded from the desktop or by searching online from the net.
  8. Play collaborative games: One can play games with people across the globe. There are not many applications available at this moment to play these collaborative games but, will be available once the developers start to show their skills.
  9. Mobile updates: The mobile version of the Wave can be used to upload the photographs take from the mobile and create waves then and there with it.

What it means for Collaborative CRM?

These applications and features mean lot for the “collaborative and seamless” CRM. The collaboration that is being offered by G Wave has limitless potential if the business teams want to use it. For example there is an option of Yes/No/May-Be for online voting. This can be of tremendous importance when a decision has to be taken by voting. The team does not need to assemble at a place; it just has to click on one of the options in the voting tab displayed.

Oracle has come with something similar for Social CRM. It has some great features of collaboration between the various teams of the organization. It has more of business oriented features where as G Wave caters to the fun and light side of life.

But the big question is: Can it replace G mail? Yes. It has all the punch to replace the G mail. But, it will take time till all the people are on board the Wave!