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Posts Tagged ‘microsoft’

2 Companies Who Will Hit the Most from WhatsApp Video Calling

November 20, 2016 Leave a comment

 

Many users of Whats App were surprised yesterday when they could update the app and start video calling their contacts. With a lot of people using WhatsApp for texting and calling video calling was the next logical extension of the app that has taken the world of communication by storm (I am not talking about Line, WeChat and China for a reason here).

Everyone know who will benefit the most from this new feature- Yes! You guessed it right. WhatsApp and its parent company Facebook.

But who will get ht the most? 1. Apple (FaceTime) 2. Skype

Most of the time when I have to video-call my wife or take interviews of candidates, I generally use either Skype of Face Time. For that matter if e have to slit the two between business and personal use of the video feature, I use Skype for Business and Face Time for Personal (family and friends) use.

WhatsApp has been till now the medium of choice for many of us for texting, sending images, voice message and various other attachments. I have seen people of all ages using WhatsApp for one to one messages, group messages, coordinating for executing various events- parties, birthdays surprises, delivery of packages etc. Now with the video call option on the same application, there is no need to open Skype or FaceTime.

Since the time WhatsApp has rolled out video calling feature, I have stopped using FaceTime or Skype for at least personal communication. Skype is still my medium of choice when it comes to professional/business communication. I know a lot of people around me who have made the same move- from Skype & Face Time to WhatsApp Video Calls. Having said that, most of my views are based on observing the behaviour of people around me rather than surveys and data. This, similarly, is my personal view. It might take a few months or even a year to see who actually benefits and who loses. For now, its a Thumbs Up to WhatsApp!

 

 

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Outlook.com- Microsoft Rising from the ashes?


Microsoft has launched Outlook.com, a new web mail service to take on Gmail. Outlook.com is basically a re-named and refreshed hotmail.com. And, when I say refreshed, it is really refreshing change from the mundane hotmail & Yahoo and all too familiar gmail.

The new webmail offers a a very neat user interface which looks very clean and uncluttered. Unlike Hotmail, which used to have banner advertisements, Outlook will not “display” ads as such but will “offer” ads to the users. Giving the users a choice of watching an ad or not. The new mail service offers “virtually” unlimited storage capacity and integrates with Skype- which Microsoft bought last year. Outlook.com is available to users in preview form from today. Currently all Hotmail or users can log into Outlook.com using their existing ids. Microsoft said that for now, Hotmail would continue to be available.

Hotmail users can upgrade to Outlook.com and will get the new user experience but will continue to send/receive mail from their @hotmail.com address. The users who upgrade that upgrade will use the same login credentials to access outlook mails; all their mail, contacts, and calendar items will still be available in the new user interface. But  the company has plans to upgrade all users to Outlook in future.

Whether outlook gets Microsoft new email users or not is still unsure, but it will help avoid hotmail users move to Gmail or other webmail services. Yes, outlook for sure will give microsoft a new lease of life in the web mail arena.

Check it out at outlook.com

Categories: Strategy Tags: , ,

So.Cl (Social)- Microsoft launches its own Social Network!


Microsoft, which was missing from the “social” scene has quietly launched its own social platform- So.cl (pronounced as social). It was launched some months back, but was available to selected users until last weekend. Originally designed as a resource-based social network was initially made for students, but now anyone with a Facebook or Microsoft Live account can log into the So.cl network and start using it. So.cl is what Microsoft describes as “an experiment in open search,” meaning searches on the network can be viewed by other users and third parties.

From the initial look and feel of it, So.cl seems more like Google+ than Facebook. As any other social network, it has the feature for users to share, re-share, like and comment on people’s posts.

A new feature of So.cl is the “Video Party” in which multiple users can watch a video together and discuss the same.

One can check more details on So.cl here.

Competing on Analytics: Part 2

December 13, 2009 1 comment

We have seen in my earlier post on Analytics that how and which companies are competing on the basis of analytics. The next questions that a person is bound to ask is that what type of companies or companies in which industry sector make the best use of Analytics?

The answer is ANY. Yes, any company in any sector can compete on the basis of analytics. Analytics does not mean that one has to have hoards of data and numbers. Analytics can also be use on transactions that involve verbatim details. Companies even make use of the analytics in analyzing words, phrases, the sentiments etc.

So now we know that any company can implement analytics. But, to make use of the analytics framework and to derive the desired results, the human component is as important as the mathematical model and IT component driving it.

There are a few more questions that arise in the implementation of analytics:

What data to capture?

This question has no straightforward answer. The executives driving the implementation should decide on what data will enable them to achieve the insights required. Some executives try capturing every bit of data that they can lay their hands on. It is good to capture as much data as one can because you never know what will be required at what point in time. But al J.L. Distinguished Prof. of Kellogg University puts it “It may lead to data obesity and knowledge starvation”. There no measure to determine the “optimum” amount of data or the “optimum” parameters on which to collect data. Thus, it is a pure Human component of the implementation that decides what to capture (unless one is implementing a package which requires mandatory fields to be captured). The capture of data also depends upon the requirements of the “downstream” systems and channels. For example in the CRM system may not require all the data for itself, but has to mandatorily capture it for the downstream systems such as Billing and Finance.

Correct: The data captured should be correct in all respects. Incorrect data will spoil the quality of results and may even lead one to wrong results.

Complete: The data to be captured should complete. There should be no missing fields. The missing fields may be considered as “zero” or “null” by the analytical tool. This may again lead to incorrect results.

Current: The data should be consistent with the time line. The data being captured at this moment should be current. Any data that is not current should specify the timeline when it was captured.

Consistent: The data should be consistent along the time line. There should not be huge deviations and fluctuations in the quantity and quality of data. This discounts the cyclicity of the data.

Context: The data being captured should be in line with the context. The context is again defined by the parameters which define the scope and scale of the framework.

Controlled: The data should be controlled and manageable. The control on the data makes sure that the data under analysis is the sample that one wants to analyse. The control on the data also ensures the management of sudden spikes and troughs.

Competing on Analytics: Part 1

December 9, 2009 Leave a comment

Recently, while reading a book on Analytics (incidentally by the same name: Competing on Analytics, T.H Daven Port, J.G. Harris, Harvard Business School Press), I was astonished at the vast range of companies and industries making use of Analytics. The online movie rental company, Netflix uses analytics extensively to make use of data for ranking movies.  Based on the customer selection and ranking the movies are clustered into different segments, the delivery for various customers is prioritized and the demand for yet to be released movies is forecasted. The data generated is also used to the extent to forecast how many copies of a movie the company should order and what it should pay for a particular movie.

The use of analytics by Netflix is not a one off example. Analytics is being used in some areas where one would have never thought of using it a decade ago. Take the case of Boston Red Sox, who made use of analytics to end an eighty six year draught and won the World Series title in the year 2004. The team used analytics on piles of data that they had collected over decades. They analyzed the pitches, the role of weather, the abilities of different players to handle different situations etc. They also made use of data for various players to decide upon what fee to be paid for the player or how much money to be paid for a player in the event of an auction. This helped them to get the best team in the given constraints of money cap. The result was: the team went on to win the 2004 title of the World Series.

Similarly take the example of AC Milan, the team has a separate arm called Milan Labs which makes extensive use of Analytics for making sure the team puts best efforts for playing and winning matches.

The examples of competing on the basis of analytics are many. Pharma companies have made use of data for shortening the product development life cycles. The retail chains have used analytics for planning their supply chain and designing the store layouts and formats. Manufacturing companies have used analytics for planning procurement, scheduling production and saving on costs of carrying inventory. The list is almost endless.

But, the question is: Can every organization make use of analytics for competing? If yes, How?

Possibility, Feasibility and Compatibility

December 8, 2009 Leave a comment

Those who have been around me have heard me using these words very often. For a re-engineering exercise and for any implementation, I use these three words to convey very simple, yet very important message to the people involved in the exercise.

Possibility:

The end users and even the process owners might get carried away with the implementation exercise and list down requirements (read wish list) which might be outrageous and impossible to do. As an example, on one of my assignments, the user asked me if he can get an SMS is someone tries to log-in into his system. No doubt this can be done, but it’s an “outrageous” requirement for an organization unless the organization deals with data pertaining to the nuclear missiles and the like.

At the time of gathering requirements during interviews, and later at the time of analyzing the requirements, it’s the responsibility of the Consultant to segregate there “impossible” requirements and remove them for the list.

After checking for “impossibility” one is left with only “possible” requirements.

Feasibility:

Feasibility can only be checked for the “possible” requirements. Thus, this logically forms the second step in the implementation.

The requirements which can be done with the available resources and/ or can be achieved with the resources the project can afford and are within the scope of the project are feasible requirements.

Compatibility:

After one is left with the feasible requirements, it’s again the job of the Consultant to make sure the requirements are in line with the Business Case for the implementation and the strategy execution which the steering committee aims to achieve with the implementation. The consultant always has to ask the question “Is this compatible with the strategy?” If the answer is No, he has to think over it again and talk to the process owner as well for the value addition that this requirement will to the overall success of the project.

Thus, the answers to questions for checking possibility, feasibility and compatibility are very important during the execution of implementing a project.

The CRM implementation: Preparing the ground.

December 7, 2009 3 comments

Once the organization knows that it has to implement CRM and has selected the EA Product to implement, the next step is to have the ground ready for the implementation. Along with that, the organization has to form a team for managing and overlooking the implementation. The following is the list of some important components of this phase. The organization is required (or I say MUST) prepare ground to have a long term relation with these components. The effective management and control of these components is important in the making or breaking of the project.

 

  1. The Business Case: For every task that involves huge monetary and human efforts, one needs to justify the means and the end. For the same, a business case is necessary that concisely states the end result one wants to achieve by the efforts and the benefit that the stakeholders will get from the exercise. Someone rightly said that if you cannot state the business problem in a single sentence, you have not understood the business problem. I agree with the statement, but, in addition to that, one should put a one pager note to the business case which in brief explains the cause, case and the end. 
  2. The Steering Committee: The stakeholders need to form a steering committee for the implementation. The main task of the Steering Committee is to make sure that the teams working o the project do not loose the direction. The SC works mainly on the line of aligning the implementation with the long term strategy and achieving the same. The SC generally has on board the decision makers from all the partners involved in the implementation. There will be a few representatives from the client, the System Integrator, the vendor and other partners. In most of the cases, the SC is the ultimate decision making authority in case a dispute arises among the partners. The SC also takes care of the mid course correction, if required. 
  3. The Lead: All the teams involved in the exercise have to have a team lead. The team leads act as the POC (Points of Contact) for the teams to coordinate with each other. Also, the Leads make sure that the teams understand their roles and give the required inputs. In case there is ambiguity in the views given by the end users or the team members it is the Lead who gives the final say. Also, the Leads resolve the disputes in case something is overlapping two areas and most of the time is involved in give and take when some functionality can be done by one or more of the teams. 
  4. The Champions: The Champions will be the guys in different teams who have the knowledge of “how things work?” and not only “why something works?” In every organization and department, there will be guys who know which piece fits where in order to make the system work perfectly fine. They will be a great source to know the short comings of the present system. For a successful implementation, the Champions are required at every point in time. But, the Leads should not be too dependent on the Champions as they have the present system imbibed in them, they might not be able to visualise the future system or the future requirements. 
  5. The SI/ Implementation Consultants: The System Integrator (SI) and the implementation consultants come from two backgrounds (one consultant have both the back grounds). One, some of them have in depth knowledge of the domain and are called domain experts. Two, the product experts: Who have the in depth knowledge of the EA product. The implementation consultants work together to understand the client requirements and meet the same through the system capabilities. There are other functions of the implementation consultant which are very vague and may come time to time. Some of these functions might include getting a buy-in for the solution from the Process Owners, negotiation with the clients and the partners etc.
  6. The Vendor Relations: It is a must to have a small team from the client and the SI to keep in touch with the Vendor. This is to make sure from time to time on the customizations and the bolt-on that are being built. Some (read all) of the vendors might not give the support and upgrade required for the EA product in the future.
  7. Feedback Channels: The implementation exercise should have feedback channel for the implementation. The feedback can come from all the stakeholders including the Steering Committee, the Process Owners, Business Managers, Vendors etc. The Feedback is necessary to make sure that the implementation is in line with the “means and the ends”. This also gives a base for the course correction, if any, required.

 

The above listed teams and the functionalities are very important for a successful implementation. Or, to put it in the other way, these are the participants required to “almost” eliminate the chance of a failure.